I knew something was wrong the moment he said my name. Not yelled it—said it calmly, like a verdict already signed. “You built this system?” he asked. “Yes.” “Good,” he replied. “Then you can explain why it’s failing.” That’s when I realized: it wasn’t failing. It was waiting. And they had no idea what they’d just lost.
The last thing Lisa Marks expected to hear at 5:47 p.m. on a Friday was the word fire. Not a warning, not a drill—just the way the new COO barked it like a command. Vince Calder paced outside the glass-walled war room, furious over a half-second dashboard delay that had already been resolved. The sync…