Airport Manager slaps Black woman at the gate — she smiles: “I own this airline…
“The sound of the slap echoed through Gate 47 like a gunshot.” Jessica Reynolds, just 26 and already a gate manager at Chicago O’Hare, had never imagined her career would unravel in a single afternoon. She had approached the passenger like she always did—with authority, procedure, and a belief she was in control. The woman…